Public training courses
Each year, CMA conducts a range of public courses across Australia, training hundreds of people in:
- Negotiation and influence skills
- Conflict resolution skills
- Management and leadership skills
- Communication and interpersonal skills
Our highly interactive workshops draw on internationally acclaimed theories and tools developed at Harvard University and refined by CMA. Role plays, video analysis and group discussions bring the ideas to life, and help each participant to develop practical new skills for achieving great outcomes and improving their working relationships.
CMA’s public training programs in Melbourne are endorsed by Monash University, and participants receive a certificate from CMA upon completion noting this endorsement. Open workshops are also offered in Sydney.
Download our current Calendar of Public Courses for an overview and dates of all our public training programs, or click on the links below for full details of each workshop. To make a booking or find out more about our workshops, call us on 1300 765 770 or email us
Negotiation and influence training courses
| Getting to Yes: Negotiating agreements, resolving disputes (2 days)  |
Goes beyond “win-win” by combining ethical and interests-based problem solving with strategies to achieve great outcomes and (where appropriate) build ongoing collaborative relationships. Learn More |
| Influence in the Workplace: Persuading decision-makers, employees and colleagues (2 days) |
This workshop equips you with the skills to influence and shape outcomes, whether or not from a position of authority. A fundamental leadership skill. Learn More |
| Influential Business Writing: Maximising the impact written message (1 day) |
Offers a new way of thinking about your approach to business writing - allowing you to craft documents with greater clarity and persuasive impact. Learn More |
See also Getting Past Conflict (1 days)
Customised negotiation and influencing programs can be developed on request, including advanced and expert level negotiation training. Call us on 1300 765 770 for more information or email us
Conflict resolution training courses
| Getting Past Conflict: Discussing sensitive issues and managing conflict (1 days) |
Introduces a powerful framework for approaching difficult conversations and conflicts with more confidence, and in ways that achieve meaningful results. Learn More |
| Getting to Yes: Negotiating agreements, resolving disputes (2 days) |
Goes beyond “win-win” by combining ethical and interests-based problem solving with strategies to protect yourself from exploitation and (where appropriate) build ongoing collaborative relationships. Learn More |
Customised conflict resolution / conflict management programs can be developed on request, including mediation and alternative dispute resolution training as well as customer service / customer complaints handling training. Call us on 1300 765 770 for more information or email us
Management skills and leadership training courses
| Managing and Leading Teams: Coaching and feedback for high performance culture: essential management skills (2 days) |
Equips participants with the purpose and mindset to drive a high performance culture, and a set of tools to enable you to develop your team through clear, collaborative goal setting, and regular feedback and coaching conversations - even in the face of difference or difficulty. Learn More |
| Influence in the Workplace: Persuading decision-makers, employees and colleagues (2 days) |
This workshop equips you with the skills to influence and shape outcomes, whether or not from a position of authority. A fundamental leadership skill Learn More |
| Influential Business Writing: Maximising the impact written message (1 day) |
Offers a new way of thinking about your approach to business writing - allowing you to craft and edit documents with greater clarity and persuasive impact. Learn More |
Customised management skills programs can be developed on request, including leadership development programs, manager-as-mediator, and specific skills such as running successful meetings. Call us on 1300 765 770 for more information or email us
Communication and interpersonal training skills
| Getting Past Conflict: Discussing sensitive issues and managing conflict (1 day) |
Introduces a powerful framework for approaching difficult conversations and conflicts with more confidence, and in ways that achieve meaningful results. Learn More |
| Managing and Leading Teams: Coaching and feedback for high performance culture: essential management skills (2 days) |
Equips participants with the purpose and mindset to drive a high performance culture, and a set of tools to enable you to develop your team through clear, collaborative goal setting, and regular feedback and coaching conversations - even in the face of difference or difficulty. Learn More |
| Influential Business Writing: Maximising the impact written message (1 day) |
Offers a new way of thinking about your approach to business writing - allowing you to craft and edit documents with greater clarity and persuasive impact. Learn More |
Customised communication skills programs can be developed on request, including active listening skills, presenting and influencing skills, and awareness of body language and non-verbal communication. Call us on 1300 765 770 for more information or email us
1300 765 770
Don't just take our word for it...
"CMA offers a wide suite of corporate training programs suited to driven professionals and organisations that value people development. Comprehensive and powerful content is delivered by professional subject matter experts, giving participants the opportunity to gain knowledge and skills in a structured learning environment. CMA facilitators consistently deliver tangible results by combining top academic knowledge with a breadth of industry experience. After participation in a number of their programs I would highly recommend CMA to all who strive for continuous improvement in the workplace."
Rhondda Braico | Capability Development
National Australia Bank
© 2013 CMA Learning Group Pty Ltd.
