Conflict resolution training course

Difficult Conversations

Discussing sensitive issues and managing conflict

One-day interactive workshop

Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don't?

And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone?

This one-day workshop will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity.

Benefits of attending

Applying a powerful communication approach developed at Harvard University, this one-day workshop will equip you to:

recognise conflict early and understand what's driving others' behaviour;
improve your confidence, internal balance and ability to respond constructively in the face of strong emotion;
start sensitive conversations in ways that invite open and constructive dialogue;
design and conduct a process for effectively resolving conflict that also creates a real opportunity to store and build working relationships;
communicate skillfully to avoid misunderstanding and defuse high emotion
maximise the impact and persuasiveness of your own perspective;
choose wisely among the range of common dispute resolution methods; and
create mutually satisfying outcomes through collaborative 'problem solving'.

Workshop format

CMA's expert consultants are practitioners as well as teachers. The workshop will be engaging and highly practical.

The course blends interactive presentation, group discussion, role-play and case study work, and draws on a variety of learning media. Our careful balance of learning methods is not just enjoyable, it helps you learn, remember and apply the key skills of negotiation.

What's included?

To support your learning during and after the course, you will receive:

an interactive workbook, which includes summaries of the key concepts and skills we cover plus a list of suggestions for further reading)
a quick-reference card on critical conflict resolution skills
ongoing access to the workshop presenter for any questions

Copies of the Harvard Negotiation Project bestseller, Difficult Converstions: how to discuss what matters most and other HNP books will be available for sale at the workshop.

Morning tea, lunch and afternoon tea are all provided.