Feedback skills training course

Giving Effective Feedback

Fostering retention, growth and excellent performance

One-day interactive workshop

Top business leaders and researchers agree: clear and constructive feedback is critical for improving performance, bolstering morale and ensuring staff retention.

But that's easier said than done! Especially when you're the manager or team leader, trying to work with a team of staff with their different needs and personalities, not to mention the pressures of time. How do you work out what kind of feedback to give, and when? How do you communicate effectively to promote real learning and performance improvement? How do you manage the underperformers in the team?

Find out how Harvard University's powerful feedback and performance coaching framework can help you build commitment, productivity and high performing teams…

Benefits of attending

Applying powerful performance management frameworks developed at Harvard University, this half-day feedback seminar will equip you to:

  • understand the different purposes of workplace feedback, and effectively tailor the process to meet each purpose;

  • manage feedback discussions systematically, efficiently and with confidence;

  • communicate feedback skilfully to maximise impact and genuine behavioural change;

  • protect and build critical working relationships, as well as staff morale - even when sending difficult messages; and

  • receive feedback from others in a constructive and centred way.

Workshop format

CMA's expert consultants are practitioners as well as teachers. The workshop will be engaging and highly practical.

The course blends interactive presentation, group discussion, role-play and case study work, and draws on a variety of learning media. Our careful balance of learning methods is not just enjoyable, it helps you learn, remember and apply the key skills of negotiation.

What's included?

To support your learning during and after the course, you will receive:

  • an interactive workbook, which includes summaries of the key concepts and skills we cover plus a list of suggestions for further reading)

  • a quick-reference card on critical feedback and coaching skills

  • CMA's "Negotiation Tip of the Month" email

  • ongoing access to the workshop presenter for any questions

Morning tea, lunch and afternoon tea are all provided.

Register for this workshop

Click here to register for this workshop

To find out more about this and our other short courses, call us on (03) 9614 0333 or email us.