Customised Training Programs

Move beyond "off the shelf" corporate training...CMA provides highly customised learning and development programs in negotiation, influential communication, and a wide range of related topics.

Tailored development

Through our customised Tailored Development approach, we learn about your organisation's strategic objectives and specific training needs, then design and implement a customised training program in alignment with those goals.

Our learning and development programs can include:

  • team-based and cross-team workshops

  • intensive or modularised workshop delivery

  • on-the-job theory and application sessions

  • online business education courses / eLearning,

  • private coaching for participants and/or their managers

  • ongoing support, systems and tools for sustaining individual and cultural change.

Then, for each workshop within the program, we will work with you and the participants to tailor the content, materials, practical exercises and discussion points. The extra effort is well worthwhile: participants in our in-house programs consistently report "that was one of the best training courses I have ever been on."

Real, measurable change

CMA is committed to delivering results - real, measurable improvements to the way your people do business.

We will work with you to determine the most meaningful ways of tracking the impact we are having on your operations. This might be through measuring specific changes in behaviour, improvements to particular relationships or the achievement of identifiable business results.

To find out more about how we can deliver Tailored Results to your organisation, call us on (03) 9614 0333 or email us.

Our areas of expertise

At CMA, we specialise in topics related to negotiation and influential communication. We can deliver expert training courses in topics such as:

Negotiation & conflict resolution

Negotiation skills (foundational and advanced)

Influencing / Influential communication

Sales negotiation

Advanced communication skills

Difficult conversations

Managing conflict

Mediation

ADR (Alternative Dispute Resolution)

Relationship management

Stakeholder relationship management

Client relationship management

Customer service and complaints handling

Managing alliances and partnerships

Managing supplier relationships

Workplace, management and leadership skills

Leadership

Influential business writing

Giving & receiving feedback

Performance management

Coaching

High performance teams

Running meetings

Facilitation

Systematic problem solving