Conflict management and resolution in the workplace

The Problem

For many people, negative emotions can lead to crippling interpersonal conflicts. In the workplace, emotions such as fear, frustration and disappointment lead people to avoid the conversations that really need to happen and conflicts in need of resolution. Those critical conversations and conflicts might include:

• Important conversations about performance or career
• Talking about unmet expectations or disappointing results
• Bringing a project back on track
• Disagreeing with the majority in a group
• Voicing mistakes or key lessons
• Raising offensive behaviour
• Delivering bad news

A significant factor in an organisation’s success depends on the ability of its people to have these critical conversations with confidence and skill, and to find a way to resolve their conflicts and reduce the impact of negative emotions.

How CMA can help

CMA works closely with teams and individuals to equip them with the mindset, skills and language to effectively navigate emotions in ways that allow them to have critical and high-stakes conversations in a timely and skilful way.

We enable people to:

• Better recognise negative emotions and their sources
• Prepare for difficult conversations in a way that enables them to stay calm and focused, and ready to respond constructively to negative emotions from the other party
• Communicate so as to defuse negative emotion
• Understand the different approaches available for resolving conflict, and how to choose the most appropriate approach
• Identify conflict early and address it before it escalates
• Frame conversations in a way that fosters a sense of safety

Contact us or call 1300 765 770 to discuss tailored training for your team.

Looking to build individual skill? Find our more about our courses in conflict management and resolution skills in Melbourne, Sydney and Brisbane.