Interpersonal Skills and Leadership training

The Problem

The typical modern organisation operates with flatter management structures than ever before and with a growing emphasis on collaboration across divisions and business units through interpersonal communication. At the same time, social attitudes are becoming increasingly egalitarian – what some might even call a lack of respect for leadership and authority, especially when referring to younger generations entering the workforce.

As a result of all this, two key challenges emerge:

• Those in leadership positions, with vested authority, are being told to lose the “chain of command” mindset and to find new, more respectful ways of engaging their teams through developing interpersonal skills.
• Employees and managers at all levels are finding themselves heavily dependent on the cooperation of others over whom they have little or no direct authority (or to whom they may even report themselves)

These challenges can be distilled down to a single question: how do you effectively influence those around you, without necessarily relying on authority?

How CMA can help

How much could your team achieve if it could increase its success rate in gaining buy-in from stakeholders across the business? What would happen if some of the key obstacles to getting traction on your key initiatives could be overcome?

CMA’s work in the development of influencing capability is anchored in the work of the internationally-acclaimed Harvard Negotiation Project (HNP). We assist teams to develop a shared language, establishing regular processes and interpersonal communication, and dramatically improve their influencing success rates.

By developing a systematic approach to influence through leadership training courses, teams will be able to:

• Clearly identify their influencing success rate as a matter of process and strategy – and not fall into the trap of assuming that good ideas and smart people can get them across the line
• Anticipate challenges and obstacles, and pre-emptively design strategies to avoid or tackle them
• Develop a strong reputation for getting things done, and in a way that commands respect from the rest of their organisation
• Collaborate across the business to generate creative ways of solving challenges and responding to opportunities
• Engage and forge strong relationships with key stakeholders across the organisation

Contact us or call 1300 765 770 to discuss tailored training for your team.

Looking to build individual skill? Find our more about our courses in influence skills in Melbourne, Sydney and Brisbane.