Interpersonal Communication Skills Training

Skills Training to Influence, Engage and Persuade

Engaging Stakeholders, Consulting with Teams

Two-day interactive workshop

Effective interpersonal communication skills are the cornerstone of success for any human resources professional.

Across a variety of industries and job functions, there are some common challenges HR professionals face: working collaboratively across teams, managing multiple stakeholders (who often have competing needs and interests) and the need to influence not just those in their own department, but key decision makers across large scale organisations.

Today's typical modern organisation is characterised by flatter management structures and a growing emphasis on skill diversity and collaboration across teams and functions. The need to effectively engage and influence stakeholders and colleagues is consequently more essential than ever. Too often people rely on charisma and intuition to influence others, without applying deliberate skills and strategic purpose to workplace communication.

CMA's two-day workshop will provide you with the workplace persuasion skills to dramatically impact the way your organisation and team functions, while forging strong working relationships with colleagues and stakeholders.

Interested in customised training for your team? Contact us or call 1300 765 770 to discuss tailored training options.

How CMA can help

Benefits of attending

CMA's Influencing Skills for HR offers you a set of practical skills and concepts aimed to to develop your interpersonal communication skills and enable you to:

recognise and strategically use the 4 fundamental sources of influence, and better understand your existing strengths and weaknesses
gain the buy-in of colleagues, staff and managers, by adopting a value-based methodology of influence
increase the uptake of initiatives through an improved abiility to 'sell' ideas
respond constructively to pushback, and other influencing challenges
identify key decision makers and manage the stakeholders who matter most to your objectives
build stronger relationships of greater trust and influence with workplace colleagues (and maintain them)
confidently engage with those in positions of higher authority

Workshop format

CMA's expert consultants are practitioners as well as teachers. The workshop will be engaging and highly practical.

The course blends interactive presentation, group discussion, role-play and case study work, and draws on a variety of learning media. Our careful balance of learning methods is not just enjoyable, it helps you learn, remember and apply the key skills of influencing.

What's included?

To support your learning during and after the course, you will receive:

an interactive workbook, which includes summaries of the key concepts and skills we cover plus a list of suggestions for further reading)
a quick-reference card on critical influencing skills
CMA's "Negotiation Tip of the Month" email
ongoing access to the workshop presenter for any questions

Copies of the Harvard Negotiation Project bestseller, Getting to YES: Negotiating an agreement without giving in and other HNP books will be available for sale at the workshop.

Morning tea, lunch and afternoon tea are all provided.