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CMA Learning Group CEO Simon Dowling chats with Sheila Heen, best-selling author and negotiation expert. As well as co-authoring Difficult Conversations: How to Discuss What Matters Most with Doug Stone and Bruce Patton, Sheila spent ten years with the Harvard Negotiation Project, dedicated to development of negotiation theory and practice. Currently a Partner at Triad Consulting Group and a Lecturer on Law at Harvard Law, Sheila shares her insights and knowledge on years of helping others to manage difficult conversations successfully.
Simon and Sheila ask the question what makes for a difficult conversation? What happens when people are the problem?
We look at some ways to prepare for these conversations, and some political, commercial, social and ethnic applications for them, and leave you with the top three things to take into your next difficult conversation.
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