Conflict resolution training can help you to discuss difficult or sensitive issues and manage conflict more constructively.
A recent study by Stanford Graduate School of Business found that the highest area of concern for CEOs was how to handle conflict. If CEOs are struggling with it, then it stands to reason that they’re not the only ones.
Many people struggle with conflict – either because they handle it poorly or because they avoid it altogether. Our ‘Getting Past Conflict’ conflict resolution training takes a more structured approach to conflict. It can help you to understand how conflict arises, how to avoid it, and how to manage it effectively if it does occur (‘constructive conflict’).
This workshop is ideal for people who:
- lead or manage teams and need to make difficult decisions that involve multiple viewpoints
- deal with customers or the general public on a regular basis
- work in a high-conflict environment (e.g. litigation)
As a participant in our conflict resolution training, you will have the opportunity to:
- learn robust, flexible, research-based frameworks and strategies from one of our experienced consultants
- understand what causes conflict and how conflict can be minimised or managed
- use a structured process to prepare for a difficult conversation
- learn strategies for responding constructively in the face of strong emotions like anger, frustration or disappointment, or when the other person shuts down
- explore different approaches to resolving disagreements and learn strategies for creating mutually beneficial outcomes
- practice applying the frameworks to your own real-life difficult conversations and receive feedback on how to improve your approach
- share insights with your peers in other industries, organisations and roles
- plan the next steps for developing your skills beyond the workshop
- build your confidence to discuss difficult or sensitive issues in a way that strengthens working relationships
A few weeks before the training, we’ll start getting to know you through a short online survey. This survey will prompt you to think about your current experience with difficult conversations and also inform us about what you’d like to get out of the workshop.
During the workshop, we’ll engage you in a variety of activities – including group discussions, video analysis, self-reflection, and targeted practice with the opportunity to receive coaching and feedback. You’ll receive a workbook containing a comprehensive set of notes on the topics covered in the workshop.
After the workshop, we’ll support you to embed the skills that you’ve developed. Among other things, you’ll receive electronic copies of the templates used in the workshop. We’ll also send you reminders of key strategies so that you can keep them top of mind. CMA Alumni also receive access to a free e-coaching hotline for 12 months after the workshop, which means that we’re only an email away if you need additional support with your difficult conversations.
Scheduled public workshops
Tuesday 4 September 2018
Tuesday 16 October 2018
Register your interest for public workshops in capital cities outside of Melbourne and Sydney.